Need help with installation?
Our installation help section has user manuals, installation videos and handy tools such as the thread guide. This makes installing your Alb Filter and changing the cartridge a breeze.
Help and contact
Our goal is to resolve your questions and problems as quickly as possible! On this page you'll find help and support on all things Alb Filter, our filter systems, installation instructions and orders.
You'll find the FAQs on the various topics on the relevant collection or product pages.
Questions about your order
How can I track my order?
As soon as your order has been handed over to our shipping partner, you will automatically receive an email with a link to online tracking. Please note that it can take up to 24 hours for the current status to become visible.
How do I return items?
You can return items within 14 days of receipt – in their original packaging, unopened and with the delivery documents. Please send the goods to:
Schnarwiler AG
Seestrasse 54
6353 Weggis
If you have questions about a return or an exchange, please use our contact form, write to info@schnarwiler.ch or call us on +41 41 792 1001.
What are the return conditions?
You can return all items purchased from us within 14 days of receipt, provided they are in their original packaging and unopened (incl. delivery documents). We will refund the purchase price to the account you paid with or credit it towards your next order.
You can find all the details in our refund policy.
Where is my parcel?
First check whether you have received the automatically generated tracking email. It shows the status of your order. It can take up to 24 hours for the current status to become visible.
Why hasn't my order been shipped yet?
Please give us a little time to prepare your order for shipping. We usually ship within 24 hours, but some orders may take a little longer.
Can I change how my parcel is delivered?
We ship with Swiss Post. You can decide where and when your parcel is delivered directly with Swiss Post – for example via “My consignments” on post.ch or in the Post app.
What happens if I'm not at home for the first delivery attempt?
If the courier doesn't find you at home, you can see via tracking whether your parcel has been left with a neighbour or at a post office branch. In some cases, a second delivery attempt is made.
My parcel should have arrived already!
Please use the tracking to check whether the parcel has been left with a neighbour. If not, and the shipping status hasn't changed for five days, please contact us.
Our guides on all things water
Our guide overview offers comprehensive information on water quality, filters, water when travelling, and the environment and health – clearly presented and regularly expanded.
How to reach us
Contact form
We answer your enquiry within 24 hours on working days.
Address
Schnarwiler AG
Seestrasse 54
6353 Weggis
Switzerland
Manufacturer:
Blaufaktor GmbH & Co. KG – Alb Filter
Schwarzwaldring 5, 78658 Zimmern ob Rottweil, Germany
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